Roadside Assistance FAQ

autologiQ RSA is a 24/7 emergency roadside assistance service available to subscribing members only. autologiQ RSA covers the following services:

The maximum number of service calls per year covered under the program is four (4). However, if you are over your maximum limit, service will still be provided to you on the basis that you will pay the provider directly, out of pocket.

The easiest way for subscribers to request Roadside Assistance is through the autologiQ App. With a valid subscription, simply tap the designated tile to connect directly with an agent — your device can also share your exact location automatically, if enabled.

If you’re unable to use the app, please call 888-929-6476 and press #5 to reach an agent. Have your membership details ready when you call; this will help us verify your account and dispatch a service provider as quickly as possible.

Note: If requesting a tire repair or change and your vehicle is equipped with wheel locks, please ensure the wheel lock key is available at the time of service. If the key is unavailable, a service charge will apply even if the work cannot be completed.

Yes, you do have to be physically present when you make a service call as the coverage follows the Member, not the vehicle.

Yes.  The autologiQ RSA is tied to the Member: not to a specific vehicle. 

The roadside assistance is registered to the user and not the vehicle.  Therefore, you can use the roadside assistance on any vehicle in your household provided you are present at the time of service. 

Our service is priced very competitively with the objective to save our clients money, as compared to other similar services. Hence, we do not offer any discounts for multiple memberships in a household.

Your vehicle can be towed to any nearest garage within 200kms, which will be counted as one (1) service. You may not ask for your vehicle to be towed to your home, unless in situations such as a late night where there are no garages/dealerships/repair shops open. 

Once your vehicle has been towed to a garage, you may request for a tow from that garage to another garage, however, it will be counted as two (2) tows, and deducted from your four (4) annual services allowed within the program. 

However, request for a repeat service within 24 hours will be granted and will NOT go against the total number of annual service calls covered within the program. After the 24 hours period lapses, you will need to avail of the remaining services in the program or pay out of pocket, as the case may be. 

Our objective is to ensure no client is denied service when it is required. As such if you are over your maximum service calls for the year covered under the program, the service will still be rendered to you on the basis that you will pay the provider directly, out of pocket.

Program coverage is limited to personal-use cars, vans, SUVs, light trucks, and motorcycles. Commercial and “for hire” vehicles are not eligible.

The following vehicles are specifically excluded: unregistered or unplated vehicles; vehicles bearing dealer or service license plates; vehicles designated as salvage, collision, or abandoned; and vehicles that are not roadworthy (e.g., missing an engine or wheels) or not covered by valid motor vehicle insurance.

If we are unable to provide the requested service (due to an exclusive zone or other limitation), the member may arrange for an alternative provider and submit a claim for reimbursement. However, prior to contacting an alternative provider, you must first contact autologiQ Roadside Assistance agent to obtain consent and authorization for the claim.

Reimbursement is limited to a maximum of $175 per towing or winching service, and $100 per battery boost, tire replacement, or fuel delivery service, inclusive of all applicable taxes and fees.

To submit a claim, email service@autologiq.ca with supporting documentation, including the service provider’s receipt, your name, member ID number, address, phone number, and email address.

Please note: Reimbursement may take up to 30 days from receipt of all required documentation.

Exclusive Towing Zones are certain zones, in Ontario and Quebec, where towing providers cannot assist you due to certain legislations. If you need service in an Exclusive Towing Zone:

• Call 511 (in Ontario) and 4141 (in Quebec) and ask for assistance

• Submit a claim to autologiQ for reimbursement. See FAQ on “What if autologiQ Roadside Assistance is not able to provide service following a request” for more information on the amounts that would be reimbursed. autologiQ Roadside Assistance does not cover accident towing. If towing is a result of an accident reimbursement will not be provided.

Yes you may cancel your autologiQ RSA within the first 30 days if no service have been used. Even if one (1) RSA service has been provided to you during the first 30days, no refunds will be made.